Privacy Policy
Last updated: 10 August 2026
This policy explains what information Broadcastly collects, why we collect it, how long we keep it and what we will never do with it. It covers both people who contact us with an enquiry and customers who share contact lists with us so we can run a WhatsApp broadcast on their behalf.
Who we are
Broadcastly is a WhatsApp broadcasting service operating in India. You can reach us at support@broadcastly.co.in or on 8227042970 with any question about this policy or about information we hold.
Information we collect
We collect two clearly separate kinds of information.
1. Your enquiry details. Our enquiry form asks for two things only: your name and your mobile number.
Everything else comes up afterwards, in the conversation that follows by phone, WhatsApp or email, and only if you choose to share it:
- Your business, institute or tuition name
- Your email address
- What you're looking for — list size, message type, how often you'd send
- Anything else you tell us in the course of the conversation
2. Contact lists you share with us. To run a campaign we need the list you want it sent to. That file typically holds recipients' phone numbers and, where you want personalised messages, their names. This information belongs to you. We are only processing it on your instructions.
Our enquiry form is hosted on Google Forms, so responses are stored in Google's systems and are also covered by Google's own privacy terms.
How we use it
- To reply to your enquiry and prepare a quote
- To set up, schedule and send the campaigns you ask for
- To produce the delivery report we return to you afterwards
- To raise invoices and keep the accounting records the law requires
- To contact you about a campaign in progress, or about a service issue
What we will never do
These are commitments, not preferences:
- We do not sell, rent or trade your information, or the contact lists you give us, to anybody.
- We do not use one customer's contact list to send another customer's campaign.
- We do not add the people on your list to any list of our own.
- We do not sell or supply contact databases. If you need a list of people to message, we are not the service for that.
How long we keep it
Contact lists are kept only as long as we need them to run your campaign and hand you the delivery report. After that we delete them, and you can ask us to delete a list sooner — we'll confirm once it's done.
Enquiry details and correspondence are kept while you're a customer and for a reasonable period afterwards, so we have a record of what was agreed. Invoices and accounting records are kept for as long as Indian tax law requires.
Who else sees it
Sending a WhatsApp message necessarily involves WhatsApp, which is operated by Meta, so message content and recipient numbers pass through their systems and are subject to their terms. Beyond that, we share information only with the service providers we need to operate — for example the form and email tools we use — and only to the extent they need it to do their job. We will also disclose information if a valid legal order requires it.
Security
Contact list files are kept on access-controlled accounts, limited to the people working on your campaign, and removed once the campaign is complete. No system is perfectly secure, and we won't claim otherwise, but we keep the number of people and systems touching your data as small as we practically can.
Your rights
You can ask us at any time to:
- Tell you what information we hold about you
- Correct anything that's wrong
- Delete your enquiry details or a contact list you've shared
- Stop contacting you
Email support@broadcastly.co.in and we'll action it. If you're on a list one of our customers sent us and you want to be removed, write to us and we'll pass the request to that customer and drop you from any campaign still to run.
Consent and the lists you send us
If you're our customer, you're responsible for having the recipients' consent to message them. Your list should be people who gave you their number in the course of dealing with you — your students, parents, customers or enquirers. Please don't send us purchased or scraped lists. We don't send to them, and doing so gets numbers blocked and reported.
Children
Our service is sold to businesses and educators, not to children. Where an institute or tutor messages a student, we expect the number on the list to be a parent's or guardian's, or a student old enough to have given their own number.
Changes to this policy
If we change this policy we'll update the date at the top of the page. Material changes will be communicated to active customers directly.
Contact
Questions about privacy go to support@broadcastly.co.in or 8227042970.
A note on this document
This is a plain-language policy written to describe how Broadcastly actually operates. It has not been reviewed by a lawyer. If your obligations change as the business grows, have it reviewed professionally.